Apple expands self-service repair to Mac laptops

Apple announced that self-service repair will be available tomorrow for MacBook Air and MacBook Pro laptops with the M1 family of chips, providing repair manuals and genuine Apple parts and tools through Apple’s self-service repair store. Self Service Repair for iPhone launched earlier this year and the program will expand to more countries, starting in Europe, as well as other Mac models later this year.

Self-Service Repair for MacBook Air and MacBook Pro offers more than a dozen different repair types for each model, including display, top case with battery, and trackpad, with more to come. Customers who are experienced with the intricacies of electronic device repair will be able to complete repairs on these Mac notebook computers, with access to many of the same parts and tools available at Apple Stores and Apple Authorized Service Providers.

To start the self-service repair process, the customer will first review the repair manual for the product they wish to repair by visiting support.apple.com/self-service-repair. They can then visit Apple’s self-service repair store and order the necessary parts and tools.

Every genuine Apple part is engineered and engineered for each product, undergoing extensive testing to ensure the highest quality, safety, and reliability. Customers can send replaced parts to Apple for refurbishment and recycling, and in many cases, receive credit for their purchase for doing so.

Apple tools are custom designed to help provide the best repairs for Apple products, and are designed to withstand the rigors of high-volume professional repair operations where safety and reliability are top priorities. Apple will offer rental kits for $49, so customers who don’t want to buy tools for a single repair still have access to these professional repair tools. Customers will have access to the toolkit for one week and it will be shipped free of charge.

Self Service Repair is part of Apple’s efforts to further expand access to repairs. For the vast majority of customers who are new to repairing electronic devices, going to a professional repair provider with certified technicians using genuine Apple parts is the safest and most reliable way to get a repair.

In the last three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 3,500 independent repair providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, in the US, eight out of 10 Apple customers are within 20 minutes of an Authorized Service Provider.

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