Dell’s XPS 13 Plus is one of the newest and best laptops you can buy in 2022, but one version has a problem. A number of users with the OLED version of the XPS 13 Plus report that the screen could separate from the chassis of the device. After people took to social media to complain, Dell also responded, saying it will contact those who might be affected.
The best visual of this issue went viral on YouTube, where Scott Meyn showed the entire screen popping out of the XPS 13 Plus when trying to close the lid. He was using a demo unit at a Best Buy display area, but there have been multiple reports on Reddit of actual XPS Plus owners having other display issues. Some XPS 13 Plus users showed how the laptop screen turns off by itself and displays wrong colors. In an extreme scenario, one user even reported that the touch screen stopped working.
Officially, Dell issued a statement to the edge to clarify the matter. He noted that the issues appear to be related to a third-party adhesive, but only on the OLED model. The full statement can be viewed below.
Dell Technologies places the highest priority on the quality of our products. We found that some screens on XPS 13 Plus OLED systems can become loose due to issues with the third-party adhesive used, and we quickly fixed the issue in our production process. Dell is proactively reaching out to customers who may be affected to replace the screen, ideally before it comes loose.
It’s unclear if this is an official recall, as Dell didn’t mention that term specifically in its statement. However, one Reddit user pointed out that Best Buy withdrew their order, citing “withdrawal” as the reasoning in the order notes. That said, you may want to hold off on buying an OLED model of the XPS 13 Plus for now and consider the standard version until this issue is fully resolved. Or, if you already own an XPS 13 Plus OLED model, consider contacting Dell for a replacement.
Font: the edge