The Dell XPS 13 Plus has a lot going for it, but there are a few things we really wish we could improve on. That list just got a bit longer, with confirmation from Dell (via The Verge). (opens in a new tab) there is a screen problem on some OLED models. This issue causes the screen to seemingly pop out of the laptop.
This particular issue has been reported for a while now, both by buyers and reviewers. There’s even a video (opens in a new tab) from a dropped screen during a Best Buy demo. In that case, a staff member begins to close the lid of the laptop, only for the screen to fall off and separate from the lid.
Other users have reported other issues, including strange colors (opens in a new tab), dying screens (opens in a new tab) and the functionality of the touch screen was lost. A reddit user (opens in a new tab) he even noticed that a model they bought in-store at Best Buy was labeled “DO NOT SELL-RECALL/RECALL XPS 12 PLUS,” though there was no further explanation as to why.
The Verge notes that its original review model suffered from a dying screen, and while it was originally blamed on it falling off a sofa, Dell confirms that it was part of a batch “suspected for quality control issues with the screen.”
We didn’t experience any serious issues during the time we tested the laptop, although our Dell XPS 13 Plus review notes that the machine can get a little warm and the touchpad is a bit too sensitive, in addition to disappointing seven-year battery life. and a half hour on the OLED unit.
According to Dell, this is an issue with the type of glue used on the XPS 13. The company found that “some screens on XPS 13 Plus OLED systems may become loose due to issues with the third-party adhesive used,” according to a statement. Dadaist. to The Edge.
Apparently, this issue was “quickly fixed” during production, and the company will be reaching out to affected customers to replace the screen “ideally before it comes loose.” Dell also claims that the issue is specific to the OLED version of the XPS 13 Plus, with non-OLED versions apparently unaffected.
If you’ve already purchased a Dell XPS 13 Plus OLED, be sure to keep an eye on the screen for potential issues. If you are already experiencing such problems, rest assured that you are not the only one.
Get in touch with Dell Customer Support (opens in a new tab)so they can help you fix the problem as soon as possible, assuming they haven’t contacted you yet.
This is definitely not a good look for the Dell brand given the already lukewarm reviews of the XPS 13 Plus.